Best Customer Experience Award (Electronic Payment Platform Experience) – GTBank; for achieving the highest level of overall customer satisfaction in the delivery of electronic payment services to customers.
Cashless Driver: Instant Payments – GTBank; for the Bank’s performance in recording the highest transaction count on the NIBSS Instant Payments (NIP) Platform.
Cashless Driver: Point of Sale (POS) Issued Cards’ Transactions – GTbank; for having the highest Point of Sale (PoS) transaction count on the National Central Switch with Issued Payment.
Instant Payments Transaction Efficiency – GTBank; for achieving the highest transaction count in Point of Sale (PoS) terminals through the National Central Switch (NCS) Platform.
The Point of Sale Card Transaction Efficiency – GTBank; for the Bank’s outstanding performance in recording the highest level of efficiency in card payments on POS terminals connected to the National Central Switch.
Electronic Data Rendition Compliance and Integrity – GTBank & Access Bank Plc; for the Bank’s outstanding performance in ensuring customer data integrity and compliance to CBN mandated submissions.
E-Reference Operations Award – Union Bank
Direct Debit Award – Ecobank Group
Point of Sales Transaction Acquiring – Zenith Bank; the Bank with the highest POS transactions
Financial Technology Partner Award – Interswitch Group
Most Efficient Third Party Payment Processor Award – Interswitch Group
Most Efficient Card Scheme Award – Mastercard
Cashless Driver: Mobile Money Operator (MMO) – Paga
Most Active Payment Terminal Service Provider Award – Unified Payment Services Limited
Most Improved Merchant Award – Sahad Stores Limited
Payments Aggregators Award – Soft Alliance Limited; payment aggregator with the highest volume of transactions
Merchants Award (POS) – Oswale Enterprises; merchant with the highest volume of transactions
Other Financial Institutions Award – Old Mutual
Federal Government Award – Independent National Electoral Commission (INEC)
State Government Award – Lagos State Government